Return Policy and Return Form

For Anna Alexandra online purchases only: Anna Alexandra will accept full-priced, unused merchandise returned within 10 days of receipt for a full refund. We do not exchange.

Anna Alexandra guarantees a 3 month warranty on pieces that are not customer damaged items and not simple wear and tear.
Sale items can be returned for a full refund if faulty, but not for ‘change of mind’. Colours of boxes as displayed, may vary slightly from the actual box, due to photography and processing equipment as well at various display screens. We will not be able to offer returns or refunds, based on colour preferences etc.

You should expect to receive your refund within five weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please package and return your items to:

P.O. Box 190,Tung ChungPost Office, 6 Mei Tung Street, Tung Chung, Lantau, Hong Kong SAR

Ensure that your details and Order Number is clearly marked on the returned package.
Return shipping costs are considered the responsibility of the customer.

Download Sample Return Form